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Product Return/Exchange

Refund and Exchange Policy

 

All product returns and exchanges must be authorized by Onlybatteries.com prior to shipping back your items. Failure to do so may result in a penalty.

 

Please e-mail your issue to techsupport@onlybatteries.com and someone will respond to you with instructions on returning the products. Please include in your request your order number and contact information.

 

We take great care to make sure that you are 100% satisfied with your product. We are dedicated to providing you with top quality products. If you have received a defective item we sincerely apologize for the inconvenience.

 

Defective Products:

We guarantee our products for a 12 month period from date of original purchase. We cannot offer a replacement if the product was abused or physically damaged. All returns are inspected upon receipt of  items.

 

Product Exchanges:

Please contact us with the products you want to return and the product you want it to be replaced with. There will be a charge for the price difference of the products and shipping back to you.

 

Product Returns:

All refunds of products that are in working order are subject to a 15% restocking fee and will not include the shipping fee paid for the order. All refunds are issued in the same form of payment used in the original transaction within 7 business days of receiving your return.